International Return Policy
At easycareknits.com, your satisfaction with every purchase is our highest priority. If for any reason you are not completely happy with your order, we are here to support you through the return process. This International Return Policy outlines how you can return your items and what to expect when making a return from outside your country of purchase.
Eligibility for Return
To be eligible for a return, items must meet the following criteria:
- The item must be in new, unused condition, with all original tags and packaging intact.
- Returned merchandise must be the same style and color that you originally purchased.
- Items showing signs of wear, washing, damage, or alteration will not be accepted.
Please note that certain products may be final sale and not eligible for return. These will be clearly identified at the time of purchase.
How to Initiate a Return
To begin a return, please visit the returns section of our website at easycareknits.com and complete the online return form.
Once your return request has been submitted, you will receive a return authorization and further instructions on where to send your item(s). Please ensure all returns include this authorization reference so that we are able to process your return quickly.
Return Shipping Process
Customers are responsible for arranging the return shipment of their item(s) from their country back to our return processing center as instructed.
Please ensure that all packages are securely packaged to avoid damage in transit. We recommend using a trackable shipping service, since easycareknits.com is not responsible for lost or undelivered return packages.
Return shipments that do not follow the instructions provided may experience delays or may be ineligible for processing.
Inspection and Refund
Once we receive your returned item(s), our team will inspect them to confirm they meet our return requirements.
After inspection:
- If the return is approved, we will issue a refund to your original method of payment.
- You will receive confirmation once your return has been processed.
Please note that the time it takes for the refund to appear in your account may vary based on your bank or card provider.
Exchanges
At this time, we do not offer direct international exchanges. If you would like a different size, color, or style, please return the original item for refund and place a new order at easycareknits.com.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately so that we can assist you.
You may be asked to provide photos or other documentation of the issue so that we can evaluate the situation and determine the best resolution.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or fees imposed by your local government.
These charges are the responsibility of the customer and are not refundable by easycareknits.com.
Please check with your local customs office for information on potential charges before placing your order.
Return Exceptions
Certain items may not be eligible for return due to hygiene, safety, or clearance guidelines. These exceptions will be noted on the product page at the time of purchase.
If you have questions about the return eligibility of a specific item, please contact us through the support channels on easycareknits.com before placing your order.
Policy Changes
easycareknits.com may update or modify this International Return Policy from time to time.
Any changes will be posted on our website, and the revised version will apply to purchases made after the policy has been updated.
Questions About Returns
If you have any questions regarding our International Return Policy or need assistance with a return, please visit easycareknits.com for further guidance and support.